Rochester, MI – Dawn M. Burdick, Marketing Manager, attended the National Mortgage Servicing Conference & Expo during the week of February 15th, 2016, in Orlando, FL. Hosted by the Mortgage Bankers Association (MBA), the conference included multiple educational breakout sessions, including:
- Building a more efficient servicing operation
- Compliance and enforcement
- Vendor and subservicer management
- Optimizing online services and self-servicing
- Improving the customer experience and managing customer complaints
- Default servicing issues
- Using the FHA Handbook (effective on March 14)
Nation-wide attendees included residential mortgage loan servicers, servicing managers, department heads, default managers, customer service managers, service providers, attorneys and other servicing personnel.
Our law firm is a proud member and sponsor of the MBA. For more information, please visit https://www.mba.org/.
Dawn M. Burdick joined Potestivo & Associates, P.C. in January 2011 as a Client Relations Assistant and has since taken an active role as Marketing Manager where she is responsible for the firm’s marketing and client relations efforts. She brings a wealth of experience to her role with a background in the real estate industry, client relations, and marketing fields. Prior to joining the firm, Dawn Burdick served as the Account Manager at a prominent automotive company where she was responsible for marketing and training. She has held a real estate license in the state of Michigan and has prestigiously earned numerous industry-related awards since 2005.